Privacy Policy

1. Introduction

ROW Security ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or engage our security services.

We are a private security service provider, and we take our responsibility to protect your personal data very seriously. This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

2.1 Personal Information

When you engage with our services, we may collect personal information that can identify you, such as:

• Contact Information: Name, email address, phone number, physical address
• Identity Information: Date of birth, government-issued identification (for security clearance purposes only)
• Professional Information: Job title, company name, business contact details
• Service Information: Security requirements, risk assessments, service preferences
• Financial Information: Payment card details, billing address (processed securely via third-party payment processors)

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Device information (operating system, device type)
• IP address and general location data
• Website usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies data

2.3 Sensitive Information

Due to the nature of our security services, we may need to collect sensitive information for risk assessment and service provision, including:

• Travel itineraries and schedules
• Security threat assessments
• Medical information (only when relevant to security planning)
• Background information necessary for threat assessment

We handle all sensitive information with the highest level of confidentiality and security.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Legal Basis
To provide and maintain our security services	Performance of contract
To process transactions and send related information	Performance of contract, legitimate interest
To communicate with you about services, updates, and security alerts	Performance of contract, legitimate interest
To assess and mitigate security risks	Legitimate interest, vital interest (protection of life)
To respond to inquiries and provide customer support	Performance of contract, legitimate interest
To improve our website, services, and customer experience	Legitimate interest
To comply with legal obligations and law enforcement requests	Legal obligation

4. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure transaction handling
• IT service providers for system maintenance and security
• Legal and compliance advisors
• Background check providers (with your consent)

All service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid requests by public authorities (e.g., court orders, subpoenas)
• Legal proceedings where disclosure is necessary
• Protection of our rights, property, or safety, or that of others
• Prevention of illegal activities or potential threats to safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication protocols
• Regular security assessments and penetration testing
• Physical security measures at our facilities
• Employee training on data protection and confidentiality
• Regular backup and disaster recovery procedures

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Withdrawal of Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

6.4 Deletion

You may request deletion of your personal information, subject to certain exceptions where we are required to retain data for legal or legitimate business purposes.

6.5 Objection to Processing

You may object to certain processing of your personal information, particularly where we rely on legitimate interests as the legal basis.

6.6 Marketing Communications

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our general retention periods are:

Data Type	Retention Period
Client service records	7 years after service completion
Financial transaction records	7 years for tax and accounting purposes
Website usage data	2 years from collection
Marketing contact information	Until unsubscribe request received
Security threat assessments	10 years for liability and safety purposes

After the retention period expires, we securely delete or anonymize your information.

8. International Data Transfers

As a global security provider, we may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information, including:

• Transferring to countries with adequate data protection laws
• Implementing Standard Contractual Clauses approved by relevant authorities
• Using binding corporate rules for intra-company transfers
• Obtaining your explicit consent when required

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. We may also provide additional notice via email for significant changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.